Customers are demanding greater experience. They are no longer loyal to one brand. Global players entering the market and startups offering better services at the cheap rates are further beefing up the competition.

The need of the hour for businesses is:

* How do they increase the topline by identifying customer needs and offering personalized products and services with faster turnaround and consistent quality?

* How do they innovate with the business models to generate new revenue streams?

* How do they adopt sustainable business practices to contribute to the environmental health and safety objectives, and increase brand value?

* How do they embrace technology advancements and infuse them in the processes to achieve all of the above?