IT SUPPORT

MAINTENANCE AND SUPPORT

Flawlessly manage technical issues and periods of systems change while keeping your core team focused on service, with Innovalabs’ advanced IT support and maintenance services.

What we do?

Once you’ve reported a problem, our team will isolate the cause of the issue and resolve it as soon as possible. In addition, we can set up monitoring tools and proactively react to any incidents and potential issues, resolving them before your users ever notice.

WE WILL HELP YOU

MAINTAIN YOUR PRODUCT QUALITY

Protect your IT solution

We’ll help you identify problems and potential risks with your IT solution, then provide a swift resolution that gets you back up and running quickly, reducing revenue loss. We help you adapt to environmental, IT infrastructure and integration point changes, so your systems maintain operations even in a changing landscape.

Reinforce your skills

We’re equipped with expert knowledge across multiple technological specialisms. So we’re well-placed to help you overcome technical issues, while also providing an integral advantage during periods of digital change. We’ll set up a knowledge base that ensures faster incident resolution and easier self-service for your end-users, so you’ll be ready to react to future change – sudden or otherwise.

Overcome complex issues

Our IT technical support and maintenance services offer two levels (L2 and L3) of support. The first gets you back on your feet quickly, following a failure. The second offers the most fundamental level of support for complex issues – helping you improve the software by changing your program code.

Reduce TCO of IT systems

Our years of expertise ensure a smooth setup and robust support framework, allowing you to reduce TCO, as well as benefitting from faster issue resolution, better customer feedback and reduced expenditure on systems maintenance.

Transfer and manage duties and risks

Your in-house team can stay engaged with your core business, while we take care of your IT infrastructure. We’re also on hand to provide after-hours support, for those unforeseen circumstances.

QUALITY

How can Innovalabs support you?

WHAT OUR EXPERTS DO?

What tasks do we perform?

We will help you quickly get back on your feet following a sytems failure, without making any changes to your software code.
We will appoint a team of experts to help you solve the advanced software issues and make improvements, by changing your program code.
SOLUTIONS AND PROCESSES

Three simple steps to your

STEPS TO SUPPORT AND MAINTAIN YOUR PRODUCT.

01

Requirements gathering

Processes involved

  • Research
  • Requirements
  • Plan
  • Project Scoping – Timeline – Budget

02

Solution development

Processes involved

  • Analyze program code
  • Integration points
  • Virtual cloud infrastructure
  • Quality Assurance

03

Deliverables

The result

  • Product Discovery
  • Design Sprint
  • Product Audit
  • Smart user experience

Contact Us

We add your email to our CRM to contact you and send you weekly technology updates

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