MAINTENANCE AND SUPPORT
Flawlessly manage technical issues and periods of systems change while keeping your core team focused on service, with Innovalabs’ advanced IT support and maintenance services.
What we do?
Once you’ve reported a problem, our team will isolate the cause of the issue and resolve it as soon as possible. In addition, we can set up monitoring tools and proactively react to any incidents and potential issues, resolving them before your users ever notice.
MAINTAIN YOUR PRODUCT QUALITY
Protect your IT solution
We’ll help you identify problems and potential risks with your IT solution, then provide a swift resolution that gets you back up and running quickly, reducing revenue loss. We help you adapt to environmental, IT infrastructure and integration point changes, so your systems maintain operations even in a changing landscape.
Reinforce your skills
We’re equipped with expert knowledge across multiple technological specialisms. So we’re well-placed to help you overcome technical issues, while also providing an integral advantage during periods of digital change. We’ll set up a knowledge base that ensures faster incident resolution and easier self-service for your end-users, so you’ll be ready to react to future change – sudden or otherwise.
Overcome complex issues
Our IT technical support and maintenance services offer two levels (L2 and L3) of support. The first gets you back on your feet quickly, following a failure. The second offers the most fundamental level of support for complex issues – helping you improve the software by changing your program code.
Reduce TCO of IT systems
Our years of expertise ensure a smooth setup and robust support framework, allowing you to reduce TCO, as well as benefitting from faster issue resolution, better customer feedback and reduced expenditure on systems maintenance.
Transfer and manage duties and risks
Your in-house team can stay engaged with your core business, while we take care of your IT infrastructure. We’re also on hand to provide after-hours support, for those unforeseen circumstances.
How can Innovalabs support you?
What tasks do we perform?
Three simple steps to your
STEPS TO SUPPORT AND MAINTAIN YOUR PRODUCT.
01
Requirements gathering
Processes involved
- Research
- Requirements
- Plan
- Project Scoping – Timeline – Budget
02
Solution development
Processes involved
- Analyze program code
- Integration points
- Virtual cloud infrastructure
- Quality Assurance
03
Deliverables
The result
- Product Discovery
- Design Sprint
- Product Audit
- Smart user experience